Version 1.0 – Effective Date: [ 1 March, 2025 ]
Welcome to Easy Themex! Our refund policy is designed to ensure transparency and fairness while recognizing that digital products cannot be “returned” once downloaded. By purchasing from Easy Themex, you agree to the following refund rules.
1. General Refund Eligibility
Since our products are digital goods, all sales are final, and refunds are only granted under specific conditions. Please read the following scenarios carefully.
2. When You Are Eligible for a Refund
2.1 The Item is “Not as Described” or Doesn’t Work as Expected
- If a purchased item does not function as described in the product listing or has significant differences from its preview, you may be eligible for a refund.
- If an issue is reported, Easy Themex will attempt to fix it. If the issue cannot be resolved, a refund may be issued.
2.2 The Item Has a Security Vulnerability
- If a purchased item contains a security vulnerability that cannot be fixed in a reasonable timeframe, a refund may be granted.
- If the issue is fixable, an updated version will be provided instead of a refund.
2.3 Promised Support is Not Provided
- If you purchase an item with included support but do not receive the promised support within a reasonable timeframe, you may be eligible for a refund.
- Support refunds are only applicable if the request was made during the valid support period.
2.4 You Have Not Downloaded the Item
- If you have not downloaded your purchased item within 30 days from the date of purchase, you may be eligible for a refund.
- You must provide your purchase details for verification.
3. When You Are NOT Eligible for a Refund
To the extent permitted by applicable law, Easy Themex is not obliged to provide refunds in the following situations:
- You change your mind after purchase.
- The item did not meet your personal expectations or preferences.
- You bought an item by mistake.
- You lack the necessary expertise to use the item.
- You no longer need the item.
- You can no longer access the item because it was removed from our platform (We strongly advise you to download your purchased items immediately).
- Your purchase was made over 180 days ago (for supported items) or over 30 days ago (for unsupported items).
4. Dispute Resolution
If you believe you are entitled to a refund but have not received one, you may contact Easy Themex support at [Your Support Email]. We may require additional information to process your request.
Our decision regarding refunds is final and will be based on all available information.
5. Policy Updates
Easy Themex reserves the right to modify this refund policy at any time. Any changes will be reflected in the latest version available on our website.
For further inquiries, please reach out to our support team.